Izvo zvisingakwanisi kuti zvive zvakanaka muhutano hwemhizha, kusaziva chinhu pamusoro pebhizimisi tsika netsika dzekukurukurirana , sezvo pasina chinzvimbo chomunhu chinoparadzanisa zvachose vanhu, saka kukwanisa kururamisa mafungiro evanhu kunogona kubatsira nekuisa zvipingamupinyi zvisingagadziki pakukura kwebasa. Zvakakosha kutarisisa zvakanyanya nezvepfungwa yehutungamiri nemitemo yekutaurirana kwebhizimisi, kuitira kubvisa zvipingamupinyi zvose nekudzivisa kukanganisa mukushanda kukurukurirana.
Mhando dzebhizimisi yekukurukurirana
Nyika yebhizimisi haibvumi nzira yekukurukura yatinoshandiswa nayo muupenyu hwezuva nezuva. Basa iri rakaoma nekuonekwa kwekombiji itsva yekutengeserana kwebhizimisi seInternet, psychology yehutano mumutambo iyo inonyanya kusayenzi. Uye iyo yose mitatu yekukurukurirana inonyatsooneka:
- verbal, kureva kutaurirana kwemashoko ezvenzira;
- Kwete-mazwi, kutumira mashoko nerubatsiro rwekuita kwemaitiro , maitiro, mazwi, etc .;
- Kunze, mune ruzivo runoparidzirwa kuburikidza nenzira dzakasiyana-siyana dzeumhizha - fax, foni, internet, redhiyo neterevhizheni.
Iyi inyanzvi inoshandiswa pamhando dzakasiyana-siyana dzekukurukurirana, pakati payo pane mazana maviri makuru-akanyorwa uye anotaura. Rudzi rwekutanga runosanganisira zvinyorwa zvakasiyana-siyana-zvirevo, zvibvumirano, mirairo, zvinyorwa, nezvimwe. Kuumba mapepa akadaro, zvinoda zvakanyanyisa zvinowirwa, izvo zvinofanira kuzadzikiswa. Izvo zvinoshanda kune mabhizinesi mabhizinesi paInternet, kunze kwekuti kana uwandu hwekukurukurirana pakati pevadzidzi huchikubvumira kushandisa shanduro yakasiyana yekutaura kubva kune mukuru.
Asi zvinonyanya kuratidza tsika dzebhizimisi yekukurukurirana nekugadzirisa pfungwa dzepfungwa zvinoratidzwa mumitauro yemashoko ekukurukurirana kwepamutemo. Kune maviri subspecies - monologic uye dialogical, munyaya yekutanga kubuda kwemashoko kunopiwa unilaterally, uye muchiitiko chechipiri kunosanganisira vaviri-nzira yekubatana kuitira kuti muwane mhinduro. Kukurukurirana kwemabhizimisi omumuromo kunogona kuratidzwa nenzira yekutaurirana, kukurukurirana, kubvunzurudzwa kana musangano. Kazhinji kacho, kukurukurirana kunoshandiswa, saka zvakakosha kuyeuka mitemo shomanana yemafambiro avo.
Basics of Business Communication Psychology
Iwe unofungei kuti iyo inokwanisa kutarisana nevanhu, uye vamwe havaiti? Zvose zviri nyore, vamwe vanogona kukurudzira interlocutor nekunzwa kwekukosha. Iwe unogona kubudirira izvi nekudzidza kuita zvakanaka kurumbidza. Vamwe vanhu vanotaura zvinonakidza kwazvo, naizvozvo chero rumbidzo inoratidzika sekunakidza kunyadzisa, asi munhu anofanira kudzidza kuona maitiro avo nekunyatsorumbidza. Saka iwe unowana nzvimbo ye interlocutor, uye izvi zvichamugadzirisa kuti abatsirane. Pane dzimwe mimwe mitemo yaunofanira kutevera kana uchitaura nevamwe.
- Tine hanya kune vamwe vanhu, nokuti munhu wese, kutanga kwezvose, anofarira. Nokudaro, uyo anobudirira mukuratidza kufarira munyaya dze interlocutor achabudirira, avo vasina hanya havazombofi vanonzwisisa.
- Kuti uwane nzvimbo yemutauriri, unoda kusemwe, edzai kuzviitawo nemwoyo wose, sezvo vakawanda "America" anosemwerera vakatokwanisa kuzadza vanhu vazhinji neuseusea.
- Funga nezvemazita evanhu wauri kutaurirana navo, uye taura navo nenzira iyo. Usashandise zita romurume wacho mumutauro - ratidza kusaremekedza kwaari, kuratidza kusava nehanya.
- Dzidza kuteerera uye kukurudzira vanhu kutaura pamusoro pavo, bvunza mibvunzo inonakidza.
- Taura nemutauriri wezvaanomuda, kuwana zvinyorwa zvinowanikwa zvichakubatsira kuwana mutauro unowanikwa nebhizimisi. Pamberi pemusangano, chenjerera kuti uwane ruzivo rwezvakadiwa zvekutaurirana kwako, zvichakuunza zvikomborero zvakanaka.
Zvose zviri pamusoro apa zvichashanda, kana iwe panguva yekukurukurirana uchakwanisa kuramba uine ushamwari. Saka edza kudzivisa kukakavadzana, asi paunotanga kukurukurirana, taura nechivimbo, asi regai kuitika kwekanganiso yako. Izvi zvinoreva kuti zvakakosha kutaura kwete "Ndichakuratidza", asi "Ndichataura maonero angu, asi kana ndisingaiti, ndikumbire kuti ndigadzirise."