Kutaura nekutaura uye kukudzwa mubhizinesi rekutaura

Kugona kuramba uchikurukurirana uye panguva imwechete kuva mutauriri wezvinonakidza ndicho chinhu chinokosha chokugamuchirwa mune imwe sangano. Zviri nyore kuti ufare kune vanhu vakakupoteredza kana iwe uchiziva maitiro ekutaura kwekutaura uye unonzwisisa kuti kukosha kwakadini uye hukama hwakanaka.

Kutaura kwekutaura - chii ichocho?

Iyo tsika yekukurukurirana kwekutaura inonyanya kukosha kumabasa akabudirira emuunhu munharaunda, pamwe nekukura kwake uye wehupfumi, kuvaka shamwari dzakasimba uye ukama hwemhuri . Mutauro wekutaura ndiyo nzira yemitemo yekutaura, maitiro ekushandiswa kwemitauro yemitauro mune mamwe mamiriro ezvinhu. Kuziva tsika dzekutaurirana nemashoko, ruzivo mumitauro, nhoroondo, chidzidzo chepfungwa uye psychology inokosha.

Zvinotaurwa nekutaura zvinosanganisirei?

Izwi rinonyatsozivikanwa remitauro yekutaura rinosanganisira:

1. Nzira dzekutendeseka, dzinosanganisira mazwi ekukwazisa, kufuratira, kuvonga, kukumbira.
2. Mafomu ekupararira.
3. Mutsika wekutaura ndiwo unyanzvi hunoshandiswa mutauro, kudzivisa kwemashoko akaoma, mazwi nemashoko akawandisa.
4. Taboo iyo isiri kushandiswa kwemashoko asingabvumirwi nemashoko.
5. Izwi rezwi, mazwi uye izwi repamusoro rinopararira. Mutauro wemasaini uye chiso chemaziso .

Mabasa etikutaura

Mumwe anokwanisa kunzwa kuti kutaura kwekutaura kune mabasa akadaro:

1. Kukurukurirana - kugadzirisa -kunogona kuzviratidza mumatauriro, apo mukurukuri paanozvichenjerera kune mumwe, achimugadzirira kuti ave nemashoko ekuzivisa.
2. Chikumbiro kana kuronga -chinhu chekukwezva kutarisa, chinoonekwa pakutaurira mutauriri nechinangwa chokumukurudzira kuti arambe achikurukurirana.
3. Kubata - basa rekutsvaira mudziyo wekuwedzera maererano nechinzvimbo chake mukubatana kwekutaura.
4. Kuzvipira - ibasa rekuda kutaura pamusoro pechirangaridzo, izvo zvinoitika kwaari. Inogona kuratidzwa zvakanaka mumamiriro ekukumbira, kukokwa, mvumo, kupa uye mazano.
5. Emotional - inobatanidza nekutaura kwekunzwa, manzwiro uye mafungiro kune munhu. Mukuwedzera, iyo inokwanisa kukwanisa kusarudza imwe sarudzo yemhando zvichienderana nemanzwiro atinoda kutaura.

Mitemo yekutaura mitemo

Kune maitiro akadaro emhando yekutaura:

1. Kukwazisa kwakanaka ndicho chinhu chinokosha pakukurukurirana kweushamwari uye maonero akanaka emukatikati. Murume anofanira kugara ari wekutanga kukwazisa mukadzi, uye muduku kudarika nezera - kukwazisa mukuru. Kana munhu apinda mumba, anofanira kutanga ataura hello. Kana munhu akagara uye achikwazisa mukadzi kana munhu mukuru, iye anofanira kusimuka.
2. Achizivisa iye pachake, murume anofanira kutanga atumidzwa. Vanhu vakwegura vanofanira kumiririra varume nevakadzi kune avo vari vaduku kana vaduku munzvimbo dzavo. Paunosangana nevanhu kune mumwe nemumwe, unofanirwa kuauyisa kune mumwe uye wotumidza munhu ari kumiririrwa. Kana murume uyu ainge agere pamberi pechiratidzo, iye aifanira kusimuka. Mukadzi anogona kugara kana asingasimirirwe nemukadzi akwegura. Mushure mokuzivana munofanirwa kugoverana mavoko kuti muzununguswe.
3. Panguva yekukurukurirana, unofanirwa kutarisa inzwi rezwi. Inofanira kuva yakasikwa uye kwete yakakwirira. Panguva imwecheteyo, imwe haifaniri kudzvinyirira vanhu nekunyanyisa pedantry uye erudition. Kutaurirana nevamiririri vekutenderera kwakakwirira, tinofanira kutaura pamusoro pezvinhu zvishoma nezvishoma. Misoro yakadaro sezvematongerwe enyika uye chitendero chinofanira kudziviswa.
4. Kuteerera chimwe chezviratidzo zvikuru zvekudzidziswa. Zvakakosha kuti usapindira uyo anotaura, asi kuratidza kufarira kwavo. Iwe unogona kubvunza mibvunzo yakadai "Zvechokwadi?", "Zvino chii chinotevera?"
5. Usazvitaurira pamusoro pako kusvikira iwe wabvunzwa nezvazvo. Kunyange kana uchiudza, zvakakosha kuchengeta kuzvininipisa uye kuenzanisa. Vanhu vanofanira kuongorora, zvichibva pamabasa, uye vasingateereri nyaya dzinodada.
6. Haufaniri kudonha pedyo nemumwe munhu. Zvakakosha kuchengeta nzvimbo ye "nzvimbo yega".

Hurukuro yepamutemo yepamutemo

Zvakakosha kuyeuka pamusoro pezviitiko zvekutaura zvinyorwa uye mukukurukurirana kwepamutemo. Ikozvino zvakafanira kutevedzera mitemo inotevera:

1. Kukwazisa nemashoko "Hello", "Good afternoon". Mitsara yakadai se "Nhai", "Utano" inofanira kuiswa kunze.
2. Kutsvaga kunofanira kunge kuri "Iwe" uye uve nechokwadi nekuremekedza.
3. Hurukuro yepamutemo yekutaura inopa hutano kumudzidzisi uye kukwanisa kuteerera.

Kutaura kwekutaura mumabhizimisi ekukurukurirana

Zvinonyatsozivikanwa kuti tsika yekutaura yemunhu bhizinesi ine maitiro ake. Inosvika pamusana peimwe rudzi rwebasa rakabatanidzwa nekupihwa kupi zvako. Panguva imwecheteyo, mapato ekutengeserana kwebhizimisi ari mumagariro ehurumende, achitsanangurira mitemo yakakodzera nemitemo yevanhu. Icho chimiro chekuteerera chinopa kugadziriswa kwekukurukurirana pakati pevanhu, kuchinjana kwemashoko kuitira chinangwa chekuvaka mabasa anowanzoitwa, kubatana. Etiquette yekutengeserana kwebhizimisi ine zvinyorwa zvinokosha zvakadaro:

1. Iwe haugoni kunonoka pamisangano yebhizimisi.
2. Kunyatsogadzirira kugamuchira vaenzi.
3. Kuonekwa kwakasimba.
4. Pamberi pemusangano, zvakakosha kuunganidza ruzivo pamusoro peavo vamunosangana navo.

Mutauro wekutaura paInternet

Chirevo chayo uye tsika yekutaura iri paInternet. Pano, sezvinowanzonyoreswa zuva nezuva, zvinokosha kugamuchira munhu kutanga kukurukura. Kana tiri kutaura pamusoro peshamwari kana shamwari, murume wezera rimwechete kana kuti muduku, tinogona kukukwazisa "Standard". Mumamiriro ezvinhu apo kukurukurirana kunowanikwa nevatorwa, zvinokosha kuwana mutauro unowanikwa. Kazhinji, vatorwa vanoshandisa Chirungu. Vanhu vakwegura kana vasingazivikanwi kugamuchira nemitsetse "Hello", "Good afternoon", "Manheru akanaka". Izvo zvinoenderana nekukwazisa vanhu muhukama hwebhizimisi.

Dzimwe nguva mukukurukurirana neshamwari, shamwari, odnodokami kushandisa zvinyorwa, asi zvinonzwisisika kumashoko ose. MuchiShona, izvi zvinogona kuva "u" pane "iwe". Chimwe chinhu chakakosha pakati peInternet nekutaurirana kwezuva nezuva ndiko kushandiswa kwemasvosvu akasiyana-siyana anoratidzira mafungiro echokwadi kana kunyengera pasina mazwi. Zvinogona kusuruvara, kufara, murudo uye zvimwe kunyemwerera. Mukuwedzera pakuratidza manzwiro avo, dzimwe nguva vanoshandisa zviratidzo zvakasiyana-siyana panzvimbo yekunyemwerera, izvo zvinoratidza manzwiro evanhu .

Kutaura kwekutaura kwevechidiki vemazuva ano

Hazvibviri kutaura nechivimbo icho chirevo chekutaura chemazuva ano ari kuyaruka, sezvo vana vose vakakwidziridzwa mumhuri dzakasiyana dzine maitiro akasiyana-siyana emutsika uye nekuti zvakajairika kune vamwe, kune vamwe zvingaratidzika sezvisina kugamuchirwa. Zvisinei, zvinokwanisika kusarudza chinhu chimwe chete kune vose vari kuyaruka uye vechidiki:

1. Kukwazisa - "Nhai", "Hallow", "Healthy".
2. Kutaurirana kukurukurirana - "Iwe uri sei?", "Iwe uri sei?", "Uripiko?".
3. Paunenge uchitaura, mashoko akadai se "Poka", "Uyai" anowanzoshandiswa.

Mabhuku ehurukuro yekutaura

Tsanangudzo yezvidzidzo nekutaura zvinofanira kunge zviri mumabhuku zvinogona kuwanikwa mumabhuku. Pamusoro pemabhuku anozivikanwa zvikuru:

1. "Mutauro wekutaura uye tsika yekukurukurirana" Natalya Formanovskaya . Bhuku rinotaurira pamusoro pemitemo yekutaura zvinyorwa zvevanhu vemaitaura.
2. "Kutaura kwekutaura mumutauro weRussia. Dzidziso uye tsika "Natalia Formanovskaya . Bhuku racho rinoreva avo vose vane matambudziko nekukurukurirana.
3. "Chirevo cheRussia chinotaura. Kudzidzira kwekutaura kwekutaura kwakanaka "Alla Akishina . Chinangwa chebhuku ndechekudzidzisa unyanzvi hwekutaura kwete chete vevatauri, asi vevaya vose vari kudzidza ChiRussia.